Information We Collect

When you interact with jolteravixo, we collect different types of information depending on how you use our services. Here's what we gather and why:

Personal Information You Provide

This is information you actively share with us when signing up for our budget review services or contacting us:

• Full name and contact details (email, phone number)
• Business or residential address
• Financial information relevant to budget reviews
• Communication preferences and feedback
• Any additional details you choose to share during consultations

Information Collected Automatically

When you visit our website or use our services, certain technical information gets collected automatically:

• Device type, browser information, and operating system
• IP address and general location data
• Pages visited and time spent on our site
• Referring website or source that brought you to us
• Date and time stamps of your interactions

Financial and Budget Data

Given our focus on budget reviews, we collect specific financial information necessary to provide our services effectively. This includes income details, expense categories, existing debt obligations, and financial goals you want to achieve.

How We Use Your Information

We don't collect data for the sake of it. Every piece of information serves a specific purpose in delivering and improving our services.

We will never sell your personal information to third parties. That's not who we are, and it's not how we operate our business.

Data Storage and Protection

Your information deserves proper protection. We've implemented multiple security measures to keep your data safe:

• Encrypted data transmission using industry-standard SSL/TLS protocols
• Secure storage on Australian-based servers with restricted access
• Regular security audits and vulnerability assessments
• Staff training on data protection and privacy best practices
• Multi-factor authentication for internal systems
• Regular backups with encrypted storage

Data Retention Periods

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by Australian law. Typically, this means:

• Active client records: Duration of service relationship plus seven years
• Financial records: Seven years from last interaction (tax compliance requirement)
• Marketing communications: Until you unsubscribe or request deletion
• Website analytics: Aggregated data retained indefinitely, individual data for 26 months

Sharing Your Information

We're selective about who gets access to your data. Here's the complete picture of when and why we might share information:

Service Providers

Sometimes we work with trusted third-party providers who help us deliver our services. These might include:

• Cloud hosting providers for secure data storage
• Email service providers for client communications
• Payment processors for handling transactions
• Analytics providers to understand website usage

All these providers are contractually bound to protect your information and can only use it for the specific purposes we authorize.

Legal Requirements

We may disclose your information if required by Australian law, court order, or government request. This includes compliance with tax obligations, responding to subpoenas, or cooperating with law enforcement when legally mandated.

Business Transfers

Should jolteravixo be involved in a merger, acquisition, or sale of assets, your information may be transferred. We'll notify you before this happens and inform you of any choices you have regarding your data.

Your Rights Under Australian Privacy Law

The Australian Privacy Act gives you specific rights regarding your personal information. Here's what you can do and how to exercise these rights:

Access Your Information

You can request a copy of all personal information we hold about you. We'll provide this in a commonly used electronic format at no charge for your first request each year.

Correct Inaccurate Data

If you believe any information we hold is incorrect, incomplete, or outdated, you can request corrections. We'll update our records promptly and notify any third parties where we've shared the information.

Request Deletion

You can ask us to delete your personal information, subject to certain legal exceptions. For example, we must retain financial records for seven years under Australian tax law, but we can delete other data upon request.

Withdraw Consent

Where we process your data based on consent, you can withdraw that consent anytime. This applies particularly to marketing communications – you can opt out easily through any email we send.

Lodge a Complaint

If you're unhappy with how we've handled your information, you can lodge a complaint with us directly. If you're not satisfied with our response, you have the right to complain to the Office of the Australian Information Commissioner.

To exercise any of these rights, contact us at contact@jolteravixo.com with details of your request. We'll need to verify your identity before processing requests to protect your information.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies. Let's be clear about what they do and why we use them:

Essential Cookies

These are necessary for the website to function properly. They enable basic features like page navigation and access to secure areas. The website can't function properly without these.

Analytics Cookies

We use analytics tools to understand how visitors interact with our site. This helps us improve the user experience and identify issues. The data is aggregated and doesn't personally identify you.

Managing Cookie Preferences

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or delete them. Keep in mind that disabling certain cookies might affect website functionality.

Third-Party Links

Our website might contain links to external sites. Once you leave our site, we can't control or be responsible for the privacy practices of those third parties. We encourage you to read their privacy policies before sharing any information.

Children's Privacy

Our services aren't directed at children under 18. We don't knowingly collect personal information from minors. If we discover we've inadvertently collected such data, we'll delete it promptly.

International Data Transfers

Your data is primarily stored on servers located in Australia. In limited cases, we may use service providers whose servers are located overseas. When this happens, we ensure appropriate safeguards are in place through:

• Contractual agreements requiring equivalent data protection standards
• Selecting providers in jurisdictions with strong privacy laws
• Implementing additional technical and organizational security measures

Changes to This Policy

We review and update this privacy policy periodically to reflect changes in our practices or applicable laws. When we make significant changes, we'll notify you through:

• Email notification to registered clients
• Prominent notice on our website
• Updated "Effective Date" at the top of this policy

We encourage you to review this policy occasionally to stay informed about how we're protecting your information. Continued use of our services after changes indicates acceptance of the updated policy.

Contact Information

We're here to answer questions about this privacy policy or address concerns about your data. Reach out to us through any of these channels:

• Email: contact@jolteravixo.com
• Phone: +61 413 508 408
• Mail: 2035/427 Malabar Rd, Maroubra NSW 2035, Australia

For privacy-specific inquiries, please use "Privacy Inquiry" in your subject line so we can route your message to the appropriate team member.